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Legal
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User DocumentationUser documentation is often the first product that a potential customer sees. What does your documentation say about your company and your products? Does your documentation suggest the consistency, effort, and quality that you put into your other products? User documentation should be clearly and concisely written; it must tell your customers what to do when the product malfunctions; and it should be easily understood. Your documentation should be written by someone who understands your products and can communicate that understanding to others. Writing is as much an art as a technique, much like management, marketing, product design, and other disciplines that have made your company successful. There is much more to writing documentation than imparting information. Who is going to read that information: engineers or secretaries? Is the documentation’s format such that someone will want to read it? Are documents consistent from product to product?
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